We take great care in preparing your watch(es) set for transit. All orders are processed and dispatched from our facility within 1-4 business days. Depending on your specific location

Delivery is estimated in business days

Delivery time varies based on your location, but the usual delivery time takes about 8-12 days in general.

To ensure peace of mind, every shipment includes a comprehensive tracking number, allowing you to monitor your package’s journey from our door to yours. We are committed to providing real-time updates so you know exactly when to expect your new signature scent. If for any reason the courier decides to change your tracking number and gives a new one, you will receive an updated email about your new tracking number on time.

We have only one warehouse that we ship from and it is in New York.

If any other sources or websites claims that we ship from anywhere else besides New York, please understand that it is false information.

We understand that authenticity is the most important factor when purchasing high-end watches. We guarantee that every product you see on our store is 100% authentic and original. We do not deal in "inspired" replicas. Our reputation is built on providing the real deal at accessible prices. If for any reason the product does not meet your expectations or arrive in the condition promised, we offer a hassle-free return policy. Your satisfaction and confidence in our products are our highest priorities.

Your financial security is a responsibility we take very seriously. Our checkout process utilizes industry-leading SSL encryption to ensure that your personal and banking information remains 100% private and protected. For added flexibility and security, we also offer trusted third-party payment gateways like Visa. This allows you to complete your purchase with an extra layer of buyer protection, giving you total peace of mind while you shop our collection.

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right.

Return Window
We accept returns within 30 days of the date you receive your order. Requests made after 30 days from the delivery date will unfortunately not be eligible.

Condition Requirements
To be eligible for a return, your item must be:

• Unused and untampered
• In its original, brand-new condition
• In its original packaging, exactly as it was delivered

Items that have been opened, used, sprayed, or tampered with in any way are not eligible for a return. We inspect all returned items upon arrival.

How to Start a Return
Simply send us an email at support@watchfaction.com with your order number and reason for return. Our team will respond within 24–48 hours with your return instructions and a prepaid tracking label.

Damaged or Defective Items
If your order arrives damaged or defective, we've got you covered - no questions asked. Contact us at support@watchfaction.com with a photo of the damage and we will provide a free return shipping label and either a full refund or a replacement, whichever you prefer.

Refund Processing
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days back to your original payment method.

Orders can be changed or cancelled as long as they have not been dispatched. If you need to make a change to your order, please contact us immediately at support@watchfaction.com with your order number and the changes you'd like to make.

We are a grey marketplace and has the cheapest and best competitive pricing compared to other discounted fragrance retailers. We buy our watches through wholesale channels with verified distributors or from the brand directly.