Shipping Information

• Processing Time: Orders are packed with care and dispatched within 1–4 business days.
• Delivery Window: The usual delivery time is 8-12 business days. But depending on your location, transit time can take anywhere from 4 - 20 business days.
• Full Tracking: Every order includes a tracking number so you can monitor your shipment from our facility to your door.
• Real-Time Updates: If your courier updates your tracking details or issues a new number, we’ll email you immediately with the update.

How can I track my order?

You will receive a tracking number as soon as your order ships. If the courier assigns a new tracking number at any point, we will instantly email you the updated link.

We ship all orders exclusively from our single warehouse in New York. If any other website or source claims we ship from a different location, please be aware that this information is incorrect.

Authenticity is paramount when buying luxury timepieces. We guarantee that every watch on our site is 100% genuine and original, we never sell replicas or imitations. Our brand is built on offering authentic products at accessible prices. If your order falls short of your expectations or arrives in anything less than promised condition, our hassle-free return policy has you covered.

Your financial security is our top priority. Our checkout is protected by industry-standard SSL encryption to keep your personal and payment details completely private. For maximum security and convenience, we support trusted payment providers like Visa, giving you added buyer protection and complete peace of mind while you shop.

Your satisfaction is our priority. If you aren't completely happy with your purchase, we're here to help.

• 30-Day Return Window: Returns are accepted within 30 days of delivery. Requests made after this window are ineligible.
• Condition Requirements: Returned items must be unused, brand-new, untampered, and in their original packaging. Opened, used, or sprayed products cannot be returned. All returns are inspected upon arrival.
• How to Start a Return: Email support@watchfaction.com with your order number and reason for return. Our team will reply within 24–72 hours with return instructions and a prepaid shipping label.
• Damaged or Defective Items: If your item arrives damaged, email us photos at support@watchfaction.com. We will send a free return label and process your choice of a full refund or a replacement.
• Refund Processing: After inspection, approved refunds are issued to your original payment method within 5–7 business days.

We are happy to update or cancel your order as long as it hasn't dispatched yet. Please contact support@watchfaction.com immediately with your order number and details on what you'd like to change.

We operate in the grey market, allowing us to offer the most competitive prices among discount fragrance retailers. All our timepieces are sourced directly from brands or authorized wholesale distributors.