Ellen Tracy Quartz Women's Watch – Grey Dial, Stainless Steel – ET5313SL

We take great care in preparing your luxury watch(es) set for transit. All orders are processed and dispatched from our facility within 1-4 business days. Depending on your specific location.

Delivery is estimated in business days

Shipping varies on your location and items. The typical range falls between 8-12 business days worldwide.

To ensure peace of mind, every shipment includes a comprehensive tracking number, allowing you to monitor your package’s journey from our door to yours. We are committed to providing real-time updates so you know exactly when to expect your new signature scent. If for any reason the courier decides to change your tracking number and gives a new one, you will receive an updated email about your new tracking number on time.

We ship from our warehouse in New York

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right.

Return Window
We accept returns within 30 days of the date you receive your order. Requests made after 30 days from the delivery date will unfortunately not be eligible.

Condition Requirements
To be eligible for a return, your item must be:

• Unused and untampered
• In its original, brand-new condition
• In its original packaging, exactly as it was delivered

If you opened an item and the item is not as described. you can still return the item as long as you file a return request within 30 calendar days.

How to Start a Return
Simply send us an email at support@watchfaction.com with your order number and reason for return. Our team will respond within 24–72 hours for a solution.

Damaged or Defective Items
If your order arrives damaged or defective, we've got you covered - no questions asked. Contact us at support@watchfaction.com with a photo of the damage and we will provide a free return shipping label and either a full refund or a replacement, whichever you prefer.

Items Not As Described

Items that are not as described on our listing / website will automatically make you eligible for a free hassle-return.

Change of mind

watchfaction.com is not responsible for any return shipping fee / pre paid return labels if a customer decides to return the item such as purchasing by accident or simply a change of mind.

Refund / Return Processing
After requesting a return, you will receive a resolution within 24 to 72 hours, which may include a full refund without needing to send the item back. If a physical return is required, we will inspect it within 5 to 7 business days of item delivery and issue your full refund as long as there are no underlying issues.

The Watch Faction Authenticity Promise
We have a zero-tolerance policy for counterfeits. We guarantee that every item we sell is 100% genuine, authentic, and completely unadulterated.

How we ensure our standard of excellence:

• Direct Sourcing: We bypass questionable third parties, sourcing exclusively from authorized global distributors or from the brand directly.